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Privacy At a Glance
This Privacy Policy explains how 1Plus PH ("we," "us," or "the Company") collects, uses, discloses, and protects the personal information of all users ("you" or "the Player") of our platform. We comply with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. By using 1Plus PH, you agree to the practices described in this Policy.
1 Overview
At 1Plus PH, privacy is not an afterthought — it is built into how we operate. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy is designed to be straightforward and transparent, because you deserve to know exactly what happens with your data.
This Policy applies to all personal data collected through the 1Plus PH website, mobile platform, customer support channels, and any other services we offer. It covers data collected during registration, account use, financial transactions, and interactions with our support team.
Your data, your rights. Under the Philippine Data Privacy Act of 2012, you have the right to know, access, correct, and delete your personal data. We honour all of these rights, and our team is ready to assist you in exercising them at any time.
2 Data We Collect
To provide you with a safe, personalised, and legally compliant gaming experience on 1Plus PH, we collect several categories of personal data. Below is a breakdown of what we collect and why:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Age verification, KYC compliance |
| Contact Data | Email address, mobile number | Account access, notifications, support |
| Financial Data | GCash number, bank account details | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser | Security, platform optimisation |
| Usage Data | Betting history, pages visited, session time | Personalisation, responsible gaming monitoring |
| Communication Data | Chat logs, support tickets, email history | Customer service quality, dispute resolution |
We only collect the minimum data necessary to deliver our services. We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, or health data) unless specifically required for regulatory compliance.
3 How We Use Your Data
1Plus PH uses your personal data for specific, legitimate purposes only. We do not use your data for anything beyond what is necessary to run our platform safely and fairly. Here is how we put your information to use:
- Account Management: To create, maintain, and secure your 1Plus PH account, process logins, and manage your preferences.
- Transaction Processing: To handle deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa/Mastercard.
- Identity Verification (KYC): To confirm your age and identity as required by Philippine gaming regulations before processing large withdrawals or upon suspicious activity.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and suspicious betting patterns.
- Customer Support: To respond to your queries, resolve disputes, and improve our service based on your feedback.
- Platform Personalisation: To tailor your experience on 1Plus PH, including relevant promotions, preferred game categories, and language settings.
- Regulatory Compliance: To meet our obligations under Philippine gaming and data protection laws, including reporting to regulatory bodies when required.
- Marketing (with your consent): To send you updates about new games, promotions, and offers that may interest you — only if you have opted in. You can unsubscribe at any time.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (RA 10173), all processing of personal data must have a lawful basis. For 1Plus PH, we process your personal data on the following grounds:
- Contractual Necessity: Processing is required to perform the contract between you and 1Plus PH — that is, to operate your account and execute your bets and transactions.
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including gaming regulations and anti-money laundering requirements.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud detection, platform security, and product improvement.
- Consent: Where you have given explicit consent — for example, to receive marketing emails — we process data on that basis. You may withdraw consent at any time.
5 Sharing Your Data
1Plus PH does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. However, to operate our platform effectively and comply with the law, we do share data with a limited set of trusted partners and authorities:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, and our banking partners receive the minimum financial data necessary to process your transactions.
- KYC Verification Partners: Third-party identity verification providers may receive identity documents to confirm your eligibility to use the platform.
- Technology Providers: Cloud hosting, fraud detection, and analytics partners who process data strictly on our behalf and under binding data processing agreements.
- Regulatory Authorities: Philippine gaming regulators and law enforcement agencies when required by law or in response to a valid legal process.
- Business Successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.
All third-party partners who process data on our behalf are required to sign data processing agreements that obligate them to handle your information with the same level of protection that 1Plus PH applies. Hindi namin basta-basta ibinibigay ang inyong data.
6 Cookies and Tracking Technologies
1Plus PH uses cookies and similar tracking technologies to improve your browsing experience, keep your session active, and understand how our platform is being used. Here is a breakdown of the types of cookies we use:
- Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot disable these without affecting platform functionality.
- Analytical Cookies: Help us understand how players interact with the platform — which pages are visited most, where players drop off, and how features perform. This data is used in aggregate and does not identify you personally.
- Functional Cookies: Remember your preferences such as language settings, preferred game categories, and notification settings to personalise your experience.
- Marketing Cookies: Used to show you relevant promotions and offers based on your activity on the platform. These are only active if you have opted in to marketing communications.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on 1Plus PH. You can also update your marketing preferences at any time by contacting our support team.
7 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our general retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Transaction records | 10 years (as required by AMLA and gaming regulations) |
| Customer support communications | 3 years from last interaction |
| Marketing preferences | Until consent is withdrawn |
| Technical and usage data | 13 months rolling |
After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.
8 Data Security
Protecting your personal and financial information is one of our top priorities at 1Plus PH. We implement a combination of technical, administrative, and physical security measures to safeguard your data against unauthorised access, disclosure, alteration, and destruction.
- All data transmitted between your device and 1Plus PH is encrypted using 256-bit SSL/TLS encryption.
- Passwords are hashed and salted using industry-standard algorithms — we never store your password in plain text.
- Access to personal data within our organisation is restricted to authorised personnel only, on a strict need-to-know basis.
- We conduct regular security audits and penetration testing to identify and address vulnerabilities.
- Our servers are hosted in secured data centres with physical access controls, redundant backups, and 24/7 monitoring.
- In the event of a data breach that affects your rights, we will notify you and the National Privacy Commission (NPC) within 72 hours of discovery, as required by RA 10173.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 1Plus PH account and to enable any available two-factor authentication options.
9 Your Rights Under Philippine Data Privacy Law
As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 1Plus PH. These rights are real, they are enforceable, and we take them seriously:
- Right to be Informed: You have the right to know what data we collect, why we collect it, how we use it, and who we share it with — all of which is set out in this Privacy Policy.
- Right of Access: You may request a copy of the personal data we hold about you at any time by contacting our Data Protection Officer.
- Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction or update.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data — for example, if it is no longer necessary for the purpose it was collected, subject to applicable retention obligations.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, subject to our legal obligations.
- Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer at support@1plusph.click. We will respond to all verified requests within fifteen (15) business days, consistent with the requirements of RA 10173.
10 Minors
1Plus PH is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform.
If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at support@1plusph.click.
11 International Data Transfers
Some of our trusted service providers — such as cloud hosting providers and fraud detection partners — may be based outside the Philippines. When your personal data is transferred internationally, we ensure that adequate safeguards are in place to protect it, consistent with the requirements of RA 10173 and guidance from the National Privacy Commission.
These safeguards may include contractual clauses that obligate the receiving party to apply equivalent data protection standards, or the use of service providers that have been certified under recognised international data protection frameworks.
12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will notify you by posting the updated Policy on this page and updating the "Last Updated" date at the top. For significant changes, we will also send a notification to your registered email address.
We encourage you to review this Privacy Policy periodically. Your continued use of 1Plus PH after any changes take effect constitutes your acceptance of the revised Policy. Kung may tanong kayo, huwag mag-atubiling makipag-ugnayan sa aming team.
13 Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our Data Protection Officer:
- Email: support@1plusph.click
- Live Chat: Available 24/7 through the chat widget on our platform.
- Platform: Log in to your account and go to the Help section.
For unresolved privacy concerns, you also have the right to contact the National Privacy Commission of the Philippines directly. Ang aming pangako sa inyo: palagi kaming responsive, palagi kaming malinaw, at palagi naming iginagalang ang inyong privacy.